Privacy Policy — How eb999 Protects Your Personal Data
Your privacy matters to us. This policy explains what data eb999 collects, why we collect it, and how we keep it safe for every player in Bangladesh.
1. Introduction
This Privacy Policy ("Policy") describes how eb999 ("we", "us", "our") collects, processes, stores, and protects personal data provided by users ("you", "your") of the eb999 platform at https://eb999.ws. This Policy forms part of the overall Terms and Conditions governing your use of the Platform.
By registering an account or using eb999, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree to this Policy, you must not use the eb999 Platform. We may update this Policy from time to time; continued use of the Platform after any update constitutes acceptance of the revised Policy.
2. Our Privacy Commitments at a Glance
Six core privacy principles that guide how eb999 handles your data.
SSL Encryption
All data transmission between your device and eb999 is protected by SSL encryption at all times.
No Data Selling
eb999 does not sell, rent, or trade your personal data to third-party advertisers or marketing companies.
Your Consent
We collect only what is necessary and always with your knowledge. You may withdraw consent by contacting support.
Data Deletion
You may request deletion of your personal data at any time, subject to legal and regulatory retention obligations.
Minimal Sharing
Data is shared with third parties only where strictly required for platform operations, payment processing, or legal compliance.
Contact Access
You may access, correct, or query your personal data at any time by emailing eb999 support.
3. What Personal Data We Collect
eb999 collects personal data that you provide directly when registering and using the Platform, as well as certain technical data collected automatically when you access our services. We collect only what is necessary for the purposes described in this Policy.
Identity and Contact Data
Full name, date of birth (for age verification), registered Bangladesh mobile number, and email address provided during account registration and KYC verification.
Payment and Transaction Data
Deposit and withdrawal amounts, payment method identifiers (e.g. bKash wallet number, Nagad account reference), transaction timestamps, and transaction status records. Full card numbers are not stored by eb999 — payment card data is processed directly through our payment partners.
Technical and Device Data
IP address, device type and model, operating system, browser type and version, session timestamps, referring URL, and general geographic location (city/region level, not precise GPS). This data is collected automatically when you access eb999 and is used for security monitoring, fraud detection, and platform performance optimisation.
Gameplay and Betting Activity Data
Game session records, bet amounts, bet outcomes, bonus usage, game provider interactions, and responsible gaming tool usage (e.g. deposit limit settings, self-exclusion requests). This data is used for account management, dispute resolution, regulatory compliance, and to support responsible gaming obligations.
4. How We Use Your Personal Data
eb999 processes your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the original reason it was collected.
- To create, verify, and manage your eb999 account, including age and identity verification in accordance with KYC requirements.
- To process your deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard and to maintain accurate financial records.
- To deliver and improve the games, betting markets, and other Platform features you use on eb999.
- To detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited conduct on the Platform.
- To provide customer support, respond to your queries and complaints, and resolve disputes relating to your account or transactions.
- To send you service notifications relevant to your account (e.g. deposit confirmations, withdrawal status updates, security alerts). Marketing communications are only sent with your explicit consent and may be opted out of at any time.
eb999 does not use automated decision-making processes (including profiling) that produce legal or similarly significant effects on users without human review.
5. Legal Basis for Processing
eb999 processes your personal data on one or more of the following legal bases depending on the specific processing activity involved:
- Contract performance — processing necessary to provide the services you have requested, including account management, payment processing, and game delivery.
- Legal obligation — processing required to comply with applicable law, including anti-money laundering obligations, age verification requirements, and financial record-keeping.
- Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of our services, where these interests are not overridden by your rights.
- Consent — where we send you optional marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time.
6. Sharing Your Personal Data
eb999 does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Service Providers and Partners
We share data with trusted third-party service providers who process it on our behalf to deliver platform services. These include payment processors (bKash, Nagad, Rocket, and card networks), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others), KYC and identity verification providers, fraud detection services, and cloud hosting providers. All such providers are bound by contractual data processing obligations and may not use your data for their own purposes.
Legal and Regulatory Authorities
eb999 may disclose your personal data to law enforcement, financial intelligence units, or other regulatory authorities where required to do so by applicable law, court order, or in connection with the investigation of fraud, financial crime, underage gambling, or other illegal activity. Such disclosure will be made only to the extent required by law and will be conducted in accordance with applicable legal process.
Business Transfers
In the event that eb999 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Policy that result from it.
7. Cookies and Tracking Technologies
eb999 uses cookies and similar technologies to operate the Platform, maintain your login session, remember your preferences, and analyse how the Platform is used. Essential cookies — those required for the Platform to function correctly — are placed automatically. Non-essential cookies (for example, analytics and preference cookies) are placed only with your consent.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the eb999 Platform and some features may not work as expected. eb999 does not use cross-site tracking cookies or share cookie data with third-party advertisers.
8. Data Retention
eb999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any applicable legal, regulatory, accounting, or reporting requirements. Account data and transaction records are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping obligations.
Where your data is no longer required for any legitimate purpose, eb999 will securely delete or anonymise it. If you request deletion of your account, eb999 will action that request promptly while retaining only the minimum data required by law. You will be informed of the retention period applicable to your data upon request.
9. Your Privacy Rights
As a user of eb999 you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable period and at no charge.
- Right of access — you may request a copy of the personal data eb999 holds about you at any time.
- Right to rectification — if any data eb999 holds about you is inaccurate or incomplete, you may request that it be corrected.
- Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
- Right to restrict processing — in certain circumstances you may request that eb999 limits the processing of your personal data while a query or complaint is being investigated.
- Right to object — where processing is based on legitimate interests, you may object to that processing. eb999 will cease processing unless it can demonstrate compelling legitimate grounds that override your rights.
To exercise any of your rights, email [email protected] with the subject line "Privacy Rights Request" and include your registered mobile number or account details for verification. eb999 may need to verify your identity before processing your request to protect against unauthorised access to personal data.
10. Security of Your Personal Data
eb999 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for data in transit, restricted staff access controls, secure server infrastructure, and regular security assessments. Payment data is processed by our payment partners using their own certified security environments; eb999 does not store full payment card details on its own servers.
While eb999 takes security seriously and maintains industry-standard protections, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a high risk to your rights, eb999 will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.
11. Children and Minors
The eb999 Platform is strictly for persons aged 21 and above. eb999 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered an eb999 account, please notify us at [email protected] so we can take immediate action.
12. Changes to This Privacy Policy
eb999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the Platform's features. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their registered contact details.
Your continued use of the eb999 Platform after any updated Policy becomes effective constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how eb999 protects your privacy.
13. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way eb999 handles your personal data, please contact our support team. We are available 24/7 and aim to respond to all privacy-related queries promptly.
Email: [email protected]
Please do not include your full password or complete payment details in any correspondence with eb999 support. Our team will never ask for your full password.
Your Data is Safe at eb999
Now that you understand how eb999 protects your privacy, explore our platform with confidence — cricket betting, live casino, slots, and instant BDT payments.
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