Responsible Gaming at eb999
eb999 is committed to keeping gambling safe, fair, and fun. We provide tools that put you in control — including deposit limits, time-outs, and self-exclusion for all players in Bangladesh.
eb999 is strictly for players aged 21 and above. Gambling by persons under 21 is prohibited. If you are unsure of a player's age, do not allow them access to this platform.
1. Our Commitment to Safe Play
At eb999, responsible gaming is not just a compliance checkbox — it is a core part of how we operate. We believe that gambling should be an entertaining leisure activity, never a source of financial distress or personal harm. Our responsible gaming framework is designed for the Bangladeshi player community, with practical tools that are accessible directly from your account settings at any time.
eb999 actively monitors betting patterns for signs of problem gambling and reserves the right to intervene — including applying mandatory limits or suspending accounts — where we reasonably believe that a player's gambling is causing them harm. Our support team is available 24/7 to discuss any concerns. We strongly encourage all players to use the tools described on this page to keep their gambling healthy and within their means.
2. Responsible Gaming Tools
Six tools built into your eb999 account to help you stay in control of your gambling.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit into your eb999 account.
Session Time Limits
Limit how long you play in a single session so gambling stays a leisure activity, not a time drain.
Self-Exclusion
Request a temporary or permanent block on your account if you feel gambling is getting out of hand.
Cooling-Off Period
Take a short break — 24 hours to 30 days — without fully excluding yourself from the platform.
Account History
Review your full betting and deposit history at any time to stay aware of your spending patterns.
24/7 Support
Our support team is always available by email to help with any responsible gaming concern, no questions asked.
3. Deposit Limits in Detail
eb999's deposit limit tool is one of the most effective ways to keep your gambling spending within a budget you choose. You can set three types of deposit limits directly from your account settings. Limits take effect immediately when reduced; increases may have a short review period to protect your wellbeing.
Daily Limit
Set a maximum BDT amount you can deposit in any single calendar day. This resets at midnight Bangladesh Standard Time (BST, UTC+6). Ideal for players who want tighter day-to-day control over their spending.
Weekly Limit
Set a rolling 7-day deposit cap. This is a useful middle ground — not as restrictive as a daily limit but enough to prevent unplanned overspending across a week of play.
Monthly Limit
Set a calendar-month deposit ceiling. This is the broadest limit option and works well alongside a personal monthly budget. Many players in Dhaka, Chittagong, and Sylhet use this option to align their gaming budget with their monthly income cycle.
To set or adjust a deposit limit, log in to your eb999 account and navigate to Account Settings. If you need help setting up a limit, contact our support team at [email protected] and we will assist you promptly.
4. Time-Out and Cooling-Off
Sometimes you just need a break. eb999 offers two types of short-term pauses that are less drastic than full self-exclusion but give you the breathing room to reset. Both options can be activated immediately by contacting support.
Time-Out (24 Hours – 7 Days)
A time-out temporarily suspends your ability to log in and place bets for a period of 24 hours up to 7 days. Your account, balance, and history remain intact. Once a time-out is active it cannot be shortened — you must wait for it to expire naturally. Use a time-out when you feel you need a short break but do not want to commit to a longer exclusion period.
Cooling-Off Period (7 – 30 Days)
A cooling-off period suspends your account for between 7 and 30 days. Like a time-out, it cannot be shortened once activated. During a cooling-off period, eb999 will also pause all promotional communications to you. This option suits players who feel they are developing unhealthy habits and want a structured break before deciding whether to resume playing or apply for self-exclusion.
To activate a time-out or cooling-off period, email [email protected] with the subject line "Take a Break Request". Include your registered mobile number and the duration you require. Our team will activate the pause on your account within a few hours.
5. Self-Exclusion
Self-exclusion is a formal request to be banned from the eb999 platform for an extended period. eb999 offers self-exclusion periods of 6 months, 1 year, 3 years, or indefinitely (permanent until you request reinstatement). During a self-exclusion, your account is suspended, you cannot create a new account on eb999, and all promotional materials from eb999 are permanently stopped.
At the end of a self-exclusion period, your account will not reactivate automatically. You must contact eb999 support and complete a reinstatement process, which includes a short responsible gaming check, before you can resume play. This cooling-off buffer helps ensure that players returning after self-exclusion are doing so with genuine intent to gamble within healthy limits.
6. Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs in yourself or someone you know is the first step to getting help.
- Gambling more than you intended or betting higher amounts than you planned to recover earlier losses.
- Spending money on gambling that was set aside for essential bills, rent, food, or family needs.
- Feeling anxious, irritable, or unable to focus when you are not gambling or when you try to stop.
- Lying to family or friends about how much time or money you spend on gambling.
- Borrowing money or selling personal items to fund gambling activity.
- Continuing to gamble even after deciding to stop, or being unable to set and stick to a spending limit.
If any of these signs apply to you, please reach out to eb999 support immediately. Our team will not judge you — we are here to help. You can also speak to a trusted friend, family member, or seek guidance from a responsible gaming support service in your area.
7. Protecting Young People
eb999 enforces strict age verification to prevent underage gambling. We take the following measures to protect minors from accessing the platform.
- Age verification is required at registration. All new players must confirm they are 21 or older before an account can be created.
- Additional KYC identity documents may be requested at any time, including at the point of first withdrawal, to verify age and identity.
- Accounts where age cannot be confirmed, or where eb999 reasonably suspects the account holder is under 21, will be suspended pending verification.
- eb999 recommends that parents and guardians use parental control software on shared devices to prevent minors from accessing online gambling platforms.
If you believe a minor has accessed or registered an eb999 account, contact us immediately at [email protected]. We will investigate and take action within 24 hours.
8. Tips for Playing Responsibly
The following practical tips can help you enjoy eb999 safely and keep gambling a positive part of your leisure time rather than a source of stress.
Set a Budget Before You Play
Decide in advance exactly how much BDT you are comfortable spending in a session and stick to it. Never top up once your session budget is spent. Using eb999's deposit limit tool makes this easier by enforcing the cap automatically.
Only Gamble with Money You Can Afford to Lose
Gambling should never be funded from money meant for rent, utilities, food, family responsibilities, or savings. If your gaming budget starts to overlap with essential living expenses, treat that as an immediate signal to use eb999's responsible gaming tools.
Keep Track of Time
It is easy to lose track of how long you have been playing. Use eb999's session time limit feature to set an alert or automatic stop. Taking regular breaks — even just stepping away for 10 minutes — helps you stay grounded and make clearer decisions.
Gamble for Fun, Not to Chase Losses
A losing streak is a normal part of gambling. Chasing losses — placing bigger bets to recover what you have lost — is one of the most common patterns that leads to problem gambling. If you find yourself chasing losses, stop playing immediately and consider using a time-out.
9. Get Help from eb999 Support
If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please do not hesitate to reach out to eb999. Our support team handles all responsible gaming requests with full confidentiality and without judgment. There is no wrong reason to ask for help.
eb999 Responsible Gaming Support
Contact our support team 24/7 by email. All responsible gaming requests are handled with full confidentiality.
Please do not share your full password or payment details in any support email. State your concern and your registered mobile number for account identification.
Play Smart, Stay in Control
eb999 is here for Bangladeshi players who want to enjoy casino games and sports betting safely. Explore our FAQ for more information, or visit the casino to play within your limits.
View Our FAQ Explore eb999 CasinoFor players aged 21 and above only. Please play responsibly.